LOMS SASSA WINDOWS

Knowing that I play an active role in elevating poverty within my society as a feeling that can not be described but it fills me with a real zest for the work I do. To lodge any complaint contact the call centre at 0.As a buyer for SASSA I get immense satisfaction from my job almost on a daily basis because most of the things I procure are for the needy. To report unauthorised debits, contact the Western Cape helpline at 0. In all the people IР Р†Р вЂљРІвЂћСћve helped, not one has told me that they got their money back from CPS,Р Р†Р вЂљРЎСљ he said. I have managed to get peopleР Р†Р вЂљРІвЂћСћs money back from the microlenders, but not for airtime and electricity deductions. Р Р†Р вЂљРЎС™I have dealt with many cases where microlenders like furniture stores take more than the agreed monthly installment. Matthews Tshofuti, paralegal at Gugulethu Advice Office, said that of the dozens of beneficiaries who have complained to him about unauthorised deductions, none of them have been refunded from CPS. Sassa is fully dependent on Cash Paymaster Services (CPS) to investigate all matters,Р Р†Р вЂљРЎСљ she said.Р вЂќР’В¬PS is the company responsible for paying social grants. Р Р†Р вЂљРЎС™However, the monies will only be paid back once the matter has been investigated to ensure that there was no negligence. This is usually done within a period of three working days,Р Р†Р вЂљРЎСљ she said. Where the beneficiaries have not authorized the deductions or allowed for their SASSA cards to be used by others, the deducted amounts will be paid back to them. Р Р†Р вЂљРЎС™When a case is registered, staff will refer the matter for investigation. Sassa spokesperson Lisa Kindo said that they would investigate BaniР Р†Р вЂљРІвЂћСћs case and provide feedback by Friday. The system is fraught with many problems as it is,Р Р†Р вЂљРЎСљ she said. Р Р†Р вЂљРЎС™We sit on the ministerial task team, so we took Mr BaniР Р†Р вЂљРІвЂћСћs case to show just how the dispute resolution mechanism was not working for beneficiaries.

LOMS SASSA WINDOWS

Р Р†Р вЂљРЎС™If i get that money back, I can pay this loan and I can finally fix my windows before winter,Р Р†Р вЂљРЎСљ he said.Р вЂќР’В«lack Sash regional manager Colleen Ryan said it was good that Sassa was taking steps to assist beneficiaries, but the system was not working. He said he was forced to make a loan in order to make payments. There I was told I need to go to FinBank,Р Р†Р вЂљРЎСљ he said.Р вЂќР’В«ani said he was advised to approach Black Sash for help. I was told in Bellville to fill out a form and they will investigate my case. Р Р†Р вЂљРЎС™I was sent to Sassa offices in Gugulethu, Lansdowne and Durbanville. He usually receives a R1,440 old age grant. Meanwhile, Bani said he spent over R500 on transport to different Sassa offices to have the monthly deductions of R307 stopped. No deductions will be made on these grants until the matter is heard later this year. Sassa has lodged an appeal in the Constitutional Court. Insurer, Lion of Africa, applied for an urgent interdict against Sassa in the North Gauteng High Court in a bid to stop the implementation of the policy.

But once the money is in the beneficiaryР Р†Р вЂљРІвЂћСћs bank account, he or she can authorise other deductions.Р вЂќР’Вue to an increase of unauthorised deductions, Sassa introduced a policy to block all debit order deductions related to funeral policies from child grants in November last year. Legally, the only deduction which can be made from all social grants before it is paid to a beneficiary, is a 10% deduction for funeral insurance. It comes as Social Development Minister Bathabile Dlamini announced in December 2015 that all deductions from child grants will be stopped from 1 January. But according to Black Sash, Bani is among hundreds of beneficiaries who are yet to be refunded.

In October last year, the South African Social Security Agency (Sassa) implemented a new system it claimed would assist beneficiaries to resolve disputes for unauthorised deductions and refund their money. I need that money to fix my house,Р Р†Р вЂљРЎСљ said Sipho Lennox Bani.

IР Р†Р вЂљРІвЂћСћm getting old now and itР Р†Р вЂљРІвЂћСћs not safe in my area anymore. Р Р†Р вЂљРЎС™I used a lot of money to investigate what happened. An 88-year-old Nyanga resident has had over R2,400 deducted from his pension since April last year for a loan he says he never made.

Loms sassa